Execution Manager, Global Strategic Accounts (REMOTE OPTION)

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Company:   Vertiv Holdings

Industry:- Private

Employment Type:- Full-time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:

POSITION SUMMARY

As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills, and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions – technical development, R&D, operations, customer service, product delivery, on-site project management, and post-sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.

RESPONSIBILITIES

Client Engagement Management:

  • Build and maintain strong relationships with key client stakeholders.
  • Act as the primary point of contact for the client along with the GSA Account Director, ensuring effective communication and understanding of their needs and expectations.
  • Collaborate with the sales account manager to align customer expectations and drive successful execution.
  • Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.

Project and Program Management:

  • Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery.
  • Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
  • Manage all aspects of customer engagement, including program strategy, milestones, and deliverables.
  • Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted.
  • Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects.

Team Leadership and Collaboration:

  • Led team of direct reports in setting and achieving objectives in line with corporate values and goals.
  • Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution, and operations program management) to streamline the customer interface and ensure a cohesive approach.
  • Provide leadership and guidance to cross-functional teams involved in the client’s projects and programs.
  • Coordinate and lead various internal support functions (managing with and executing through) throughout the product and project lifecycle.

Risk Management:

  • Identify potential risks and proactively implement mitigation strategies to ensure project and program success.
  • Monitor project progress and address issues promptly to minimize disruptions.
  • Assemble cross-functional teams to address issues (quality, safety, manufacturing, etc…) to ensure program or project issues are resolved promptly.

Post-Sales Support:

  • Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
  • Act as liaison and escalation point for Service business and CSMs for the Account
  • Continuously seek opportunities to enhance the client’s experience and value from our products and services.

QUALIFICATIONS

Other Jobs You May Be Interested In

  • 5+ years’ experience in program and project management, preferably in a customer-facing role. Program certification and 10 years’ experience preferred.
  • Strong leadership skills with the ability to lead and motivate cross-functional teams.
  • Prior experience directly managing and developing a team.
  • Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in project management tools and methodologies.
  • Excellent organizational skills and attention to detail.
  • Ability to thrive in a fast-paced, dynamic environment.

Prior experience in Data Center industry and knowledge of Power and Thermal products

Execution Manager, Global Strategic Accounts (REMOTE OPTION)

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