Live Chat Officer – Work From Home

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Company:  Biogen

Industry:- Private

Employment Type:- Full-time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:

Biogen is seeking a motivated and detail-oriented Live Chat Officer to join our team. This is a part-time, work-from-home position based in Austin, Texas, US. As an Entry Level Live Chat Officer, you will be responsible for providing exceptional customer service through live chat interactions.

Responsibilities:

– Respond to customer inquiries and provide support through live chat
– Assist customers with product information, troubleshooting, and order processing
– Handle customer complaints and resolve issues in a professional and timely manner
– Maintain accurate records of all interactions with customers
– Collaborate with other team members to ensure a seamless customer experience
– Stay updated on product knowledge and company policies

Requirements:

– 1 year of experience in customer service or a related field
– Independent and reliable work ethic
– Strong persuasion skills to influence customer decisions
– Excellent written and verbal communication skills
– Ability to multitask and prioritize tasks effectively
– Proficiency in using chat platforms and CRM systems

Benefits:

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– Company-provided equipment
– Visa sponsorship for qualified candidates
– Parental leave for eligible employees

Live Chat Officer – Work From Home

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