Live Chat Representative – Remote Work

by

Company:  Biogen

Industry:- Private

Employment Type:- Full-time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:

Biogen is seeking a dedicated and driven Live Chat Representative to join our team on a remote basis in San Diego, California. As an Associate-level team member, you will be responsible for providing exceptional customer service and support through live chat interactions with our clients.

Responsibilities:

– Respond to customer inquiries and provide real-time assistance via live chat
– Resolve customer issues and concerns in a timely and professional manner
– Utilize resources and tools to provide accurate information to customers
– Collaborate with team members to ensure consistent and high-quality service delivery
– Maintain a positive and customer-focused attitude at all times
– Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rates
– Continuously improve knowledge of products and services to better assist customers
– Contribute to the overall success of the customer service team through collaboration and innovation

Requirements:

Other Jobs You May Be Interested In

– 4 years of experience in a customer service or related role
– Excellent communication skills, both written and verbal
– Strong problem-solving and critical-thinking abilities
– Ability to multitask and prioritize in a fast-paced environment
– Comfortable using technology and learning new software platforms
– People management skills to effectively handle customer interactions
– Innovative mindset to identify and implement process improvements
– Bachelor’s degree or equivalent work experience preferred

Benefits:

– Disability insurance
– Visa sponsorship (if applicable)
– Employee discounts

Live Chat Representative – Remote Work

Leave a Comment