Company: Biogen
Industry:- Private
Employment Type:- Full-time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:
Biogen, a leading biotech company in Fort Worth, Texas, is seeking a skilled Remote Live Chat Manager to join our dynamic team. As a part-time Associate Level position, the Remote Live Chat Manager will be responsible for managing and overseeing all live chat interactions with customers to ensure a positive and seamless experience.
Responsibilities:
- Manage and monitor all incoming live chat inquiries from customers regarding products, services, and general inquiries.
- Provide timely and accurate responses to customer inquiries, ensuring high levels of customer satisfaction.
- Train and supervise a team of remote live chat agents to maintain high-quality standards and adherence to company policies.
- Develop and implement strategies to improve the efficiency and effectiveness of the live chat function.
- Collaborate with internal teams, including Customer Service, Marketing, and Sales, to provide a seamless customer service experience.
- Analyze data and reports to identify trends, issues, and opportunities for improvement in the live chat function.
- Stay up-to-date on industry trends and best practices in live chat customer service.
Requirements:
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- 5 years of experience in customer service or a related field.
- Driven and motivated personality traits.
- Strong communication and interpersonal skills.
- Innovative and cooperative soft skills.
- Ability to work independently and in a team environment.
- Proficiency in using live chat software and CRM systems.
- Availability to work part-time hours, including evenings and weekends.
Benefits:
- Company-provided equipment for remote work.
- Free accommodation for required travel.
- Paid Time Off (PTO) for vacation and personal days.
Remote Live Chat Manager
