Customer Service Representative (Non-IT, Remote)

Industry: Private

Job Type: Full Time

Working Hour: 8 Hour

Job Location: UK

Full Job Description:

Welcome to Amazon, the world largest online retailer and a pioneer in e-commerce and technology. Amazon has been at the forefront of delivering unparalleled customer experiences and continues to redefine the way people shop. Join our dynamic team and be a part of the innovation that powers Amazon success.

Job Responsibilities:

Customer Interaction: Engage with customers via various communication channels, providing exceptional service and addressing inquiries or concerns.
Problem Resolution: Effectively resolve customer issues, demonstrating empathy and a commitment to ensuring customer satisfaction.
Product Knowledge: Stay informed about Amazon extensive product offerings to assist customers in making informed decisions.
Order Management: Efficiently manage and track customer orders, ensuring accuracy and timely delivery.
Communication Skills: Articulate and clear communication, both written and verbal, to ensure a positive customer experience.

Required Skills:

Communication: Excellent communication skills, both written and verbal, with the ability to articulate information clearly and concisely.
Customer Focus: Strong customer-centric approach with a passion for delivering exceptional service.
Problem Solving: Proven ability to analyze and solve customer issues effectively.
Adaptability: Comfortable working in a dynamic and fast-paced environment, with the ability to adapt to changes seamlessly.
Remote Work Skills: Proficient in utilizing remote collaboration tools and managing tasks independently.

Qualifications:

High school diploma or equivalent.
Previous customer service experience preferred but not required.
Familiarity with e-commerce and Amazon product lines is a plus.

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How to Apply:

If you are excited about joining a global leader in e-commerce and are ready to contribute to our customer-focused team, please submit your application here.

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.