Company: Charter Communications
Industry:- Private
Employment Type:- Full-time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:
Job Description:
Charter Communications is seeking a dedicated and confident Customer Care Officer to work remotely from Phoenix, Arizona. As a part-time entry-level position, the Customer Care Officer will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 1 year of experience in a customer service role and possess strong soft skills in creativity and time management.
Responsibilities:
– Answer customer inquiries via phone, email, and chat in a timely and professional manner
– Resolve customer complaints and issues in a diplomatic and efficient manner
– Identify and escalate priority issues to the appropriate department
– Maintain accurate records of customer interactions and transactions
– Provide product information and assistance to customers
– Monitor customer satisfaction and loyalty
Requirements:
– Minimum of 1 year of experience in a customer service role
– Confident and dedicated personality
– Strong soft skills in creativity and time management
– Excellent communication skills, both written and verbal
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office and customer service software
– High school diploma or equivalent
Benefits:
– Visa sponsorship for eligible candidates
– Relocation allowance for candidates outside of Phoenix, Arizona
– Free accommodation for remote work
– Opportunity to work in a supportive and inclusive environment
Customer Care Officer – Work From Home
