Customer Care Officer – Work From Home

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Company:   Charter Communications

Industry:- Private

Employment Type:- Full-time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:

Job Description:

Charter Communications is seeking a dedicated and confident Customer Care Officer to work remotely from Phoenix, Arizona. As a part-time entry-level position, the Customer Care Officer will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 1 year of experience in a customer service role and possess strong soft skills in creativity and time management.

Responsibilities:

– Answer customer inquiries via phone, email, and chat in a timely and professional manner
– Resolve customer complaints and issues in a diplomatic and efficient manner
– Identify and escalate priority issues to the appropriate department
– Maintain accurate records of customer interactions and transactions
– Provide product information and assistance to customers
– Monitor customer satisfaction and loyalty

Requirements:

Other Jobs You May Be Interested In

– Minimum of 1 year of experience in a customer service role
– Confident and dedicated personality
– Strong soft skills in creativity and time management
– Excellent communication skills, both written and verbal
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office and customer service software
– High school diploma or equivalent

Benefits:

– Visa sponsorship for eligible candidates
– Relocation allowance for candidates outside of Phoenix, Arizona
– Free accommodation for remote work
– Opportunity to work in a supportive and inclusive environment

Customer Care Officer – Work From Home

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