Company: Charter Communications
Industry:- Private
Employment Type:- Full-time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:
Maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new customers, and solicit existing customers by selling them additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone-based selling techniques.
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, including productive time, schedule adherence, handle time, after-call work, etc.
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through the use of recommended sales techniques. Identify and maximize upselling and cross-selling sales opportunities.
- Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
- Have a full understanding of and consistently demonstrate proficiency in explaining all products and services to existing and prospective customers.
- Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products to discuss side-by-side comparisons of Charter’s and competitors’ products and services. Promote and communicate current marketing campaigns and promotions.
- Work with other departments, as necessary, to resolve customer issues.
- Perform other duties as required by the supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak, and understand English
- Demonstrated working knowledge of cable communications products and services including video (TV), data (internet), and voice (telephone)
- Ability to work variable hours; which may include weekends, holidays, and split days off
Required Education
High school diploma or equivalent
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Ability to perform the job at the workstation for prolonged periods to communicate with customers and colleagues in a clear, straightforward, and professional manner
- Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
- Demonstrated computer and consumer electronics skills
- Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
- Effective verbal and written communication skills
- Effective organizational skills
- Ability to prioritize and organize effectively
- Ability to show judgment and initiative and to accomplish job duties
Call Center Inside Sales
