Set of working responsibilities

Carry your heart to work at Aetna Wellbeing! Our Client Care division of Aetna Wellbeing's Drug Store Advantage Supervisor business is employing a few Client Care Delegates in your space!

Might it be said that you are keen on an adaptable plan for getting work done and living within 75 miles of Monroeville, Dad? An open door where you can adjust needs in and beyond work while being focused on conveying heart-driven support of our great many arrangement individuals? Assuming this is the case, think about this job at Aetna Wellbeing, a Fortune 4 organization. We are at present employing Client Care support groups for the Drug Store Advantage Director (PBM) division of Aetna Wellbeing.

In this job, you will help individuals with their drug store benefit plans. You will accept inbound calls and answer questions concerning remedy protection, drug inclusion, and mail request solutions so our individuals better grasp their inclusion and choices. Through your abilities and information, you will offer the arrangements expected to assist with improving their medical care insight. You will have the amazing chance to look into medical care while growing your encounters, and opening ways to extra open doors inside Aetna!

We offer Work from Home adaptability assuming you meet the models. Telecommute measures incorporate yet aren't restricted to keeping up with your web with supported speed necessities, secure work area liberated from interruptions, and fruitful fulfillment of the preparation program. Adherence to HIPAA and legislative consistency is expected in this job.

We have a thorough preparation program to guarantee your prosperity in the group. This incorporates nearby preparation of as long as about a month and a half. Preparing is made to permit you to encounter hands-on learning while likewise connecting with coaches, independent modules, and initiative commitment from day 1! Preparing area can differ by individual involvement in on-location and WFH positions.

Plan choices are intended to make an adaptable plan for getting work done for those adjusting needs in and beyond work. We are as of now offering full-time plans going from 30-40 hours a week. Days off and hours might fluctuate, however, you will have a set timetable. Site hours are 7 am - 11 pm EST, open 7 days per week.

We offer a thorough advantages bundle that incorporates clinical, dental, and vision protection as well as a great many supplemental advantages and rebate programs including educational cost repayment. We offer a total time off bundle for full-time partners including organization-paid occasions, PTO, and Drifting Occasions. Advantage and PTO qualification start the month following your beginning day to guarantee associates are getting benefits sooner than at any time in recent memory!

Our Consideration partners have chances to fill in and beyond our specialty unit with open doors for headway from REP I to REP II and III. There are ways to move through our Vocation Planning guide. We need to see you succeed!

As we staff our business in a key and dynamic manner, it might expect us to change booked working hours to meet the fluctuation of call volume. There might be times of pinnacle volume where we request an expansion in your standard hours managed additional time. Similarly, there are times when call volumes fall, and we might request that associates diminish planned hours. Any mentioned increment or decline to hours will be spoken with early notification to a partner and without effect on benefit qualification. At Aetna Wellbeing, we generally try to keep the partner at the core of what we do while satisfying business needs.

Required Capabilities

• 1 year experience interfacing with clients (for example call focus, retail, client assistance climate, neighborliness industry, military experience)
• PC capability in Windows-based applications

Favored Capabilities

• Capacity to issue tackle in a positive, useful way
• Open to connecting with clients in a patient, supportive way that exhibits a veritable worry for further developing the client's satisfaction
• Unwavering quality and consistency with booking guidelines
• Capacity to show persistence and compassion and express affirmation and certainty
• Solid client care abilities, including obliging phone decorum and impressive skill
• Solid oral, relational, and relational abilities

Instruction

• Secondary School Certificate or comparable experience liked

Business Outline

Carry your heart to Aetna Wellbeing All of us at Aetna Wellbeing share a solitary, clear reason: Carrying our heart to each snapshot of your wellbeing. This reason directs our obligation to convey upgraded human-driven medical services for a quickly influencing world. Moored in our image — with the heart at its middle — our motivation sends an individual message that how we convey our administrations is pretty much as significant as what we convey. Our Heart At Work Behaviors™ supports this reason. We need every individual who works at Aetna Wellbeing to feel engaged by the job they play in changing our way of life and speeding up our capacity to develop and convey answers to make medical services more private, advantageous, and reasonable. We endeavor to advance and support a culture of variety, incorporation, and having a place consistently. Aetna Wellbeing is a governmental policy regarding minorities in society boss and is an equivalent open door manager, just like the doctor-possessed organizations for which Aetna Wellbeing gives the board administrations. We don't segregate in enlisting, employing, advancement, or some other workforce activity in light of race, identity, variety, public beginning, sex/orientation, sexual direction, orientation personality or articulation, religion, age, handicap, safeguarded veteran status, or some other trademark safeguarded by appropriate government, state, or neighborhood regulation. We gladly support and empower individuals with military experience (dynamic, veterans, reservists, and Public Gatekeeper) as well as military life partners to go after Aetna Wellbeing position valuable open doors.

JOBS BENEFITS:

• Health care coverage: Aetna is known for giving complete health care coverage intends to its workers, including clinical, dental, and vision inclusion.
• Retirement Investment Funds Plan: Aetna might offer a 401(k) plan with organization-matching commitments to assist workers with putting something aside for retirement.
• Taken care of Time: Qualified representatives might take care of time for excursions, occasions, and days off.
• Life coverage: Aetna might give extra security inclusion to its representatives, offering monetary insurance for their friends and family.
• Representative Help Program (EAP): Aetna could offer an EAP to give assets back to representatives managing individual or business-related difficulties.
• Wellbeing Projects: Some Aetna areas might have well-being projects or drives pointed toward advancing representatives' well-being and prosperity.
• Representative Stock Buy Plan: Qualified workers might have the valuable chance to buy Aetna or Aetna Wellbeing stock at a limited rate.
• Vocation Improvement: Aetna might offer preparation and advancement projects to assist representatives with filling in their professions.
• Adaptable Work Courses of Action: Contingent upon the job and area, Aetna might offer adaptable work choices to help balance between serious and fun activities.
• Instructive Help: Aetna could give educational cost help or repayment to representatives chasing after additional schooling or occupation-related confirmations.