DESCRIPTION

There’s by no means been a more thrilling time to enroll in United Airways. We’re on a course toward becoming the first-rate airline in the history of aviation. Our shared purpose – Connecting humans, Uniting the arena – is set more than getting people from one region to another. It also way that as a worldwide corporation that operates in loads of locations around the sector with thousands and thousands of customers and tens of lots of employees, we've got a unique obligation to uplift and offer opportunities inside the places in which we paintings, stay and fly, and we will handiest do that with a certainly various and inclusive workforce. And we’re growing – in the years beforehand, we’ll lease tens of thousands of human beings throughout every region of the airline. Our careers encompass a competitive benefits package aimed at preserving you glad, healthful, and properly-traveled. From employee-run "enterprise aid organization" communities to international-elegance advantages like parental depart, 401k, and privileges like space to be had travel, United is a one-of-a-kind area to paintings. Are you equipped to journey the world?

Caring is certainly one of United’s most vital principles. And no one exemplifies that greater than our patron touch center team, who facilitates our clients with the whole lot from booking and handling reservations to questions about their travel, MileagePlus money owed, and a lot more! Are you a human character? Do you get success from assisting others? Then be a part of a team that cares for our customers and makes a nice effect on their tour experience, every single day.

Key responsibilities:

• Manage incoming phone calls from the overseas Language table (FLD) that include reserving global itineraries and answering inquiries from clients
• Efficiently manage special requests; help all customers including those with disabilities the usage of United hints
• Apply customer support and sales strategies to correctly address consumer needs
• Always supply a standard-putting product to our customers
• Maintain statistical excellence in all areas to guide productivity goals
• Be responsible for all scheduled cellphone time to fulfill service degree dreams
• Maintain an ergonomically correct work location
• Beginning Hourly wage of $20.01 based totally on the Passenger service settlement settlement.

United values various experiences and views, and we inspire all of us who meet the minimum qualifications to use. While having the “desired” qualifications makes for a stronger candidate, we inspire candidates who won't feel they test ALL of these packing containers! We're constantly seeking out individuals who will convey something new to the desk!

Qualifications

What’s Had To Succeed (Minimum Qualifications):

• Have to own a high school diploma/GED or equal
• Fluent in Korean (written and spoken) (language evaluation take a look at might be administered)
• Fluent in English (written and spoken)
• Must be 18 years of age or older
• Need to be bendy to work any shift within a 24-hour length consisting of days, nights, weekends, and holidays
• Capable of attending a full-time (8 ½ hour) schooling class within a 24-hour length at our reservations center in North Houston, TX, Or Chicago, IL
• Wonderful written and verbal exchange capabilities
• Exquisite listening skills
• Previous customer service revealed in the required
• Ought to have enjoyed the usage of computer systems, including MS Outlook and Office Communicator (instantaneous Messaging), Skype, teams
• Should be legally authorized to paintings within the US for any employer without sponsorship
• The successful final touch of the interview required to meet activity qualifications
• Reliable, punctual attendance is an essential function of the position
• Have to conform to follow all mounted United rules inclusive of the ones found inside the operating together tips, Reservations guide, Drug and Alcohol coverage, and other applicable United policies and guidelines
• Need to be capable of skipping a ten-12 months protection heritage check

Preferred talents

• Preceding Touch Center Provider Enjoy

United Airways is an equal opportunity agency. United Airways recruits, employs, trains, compensates, and promotes regardless of race, religion, coloration, countrywide beginning, gender identity, sexual orientation, bodily ability, age, veteran reputation, and other covered reputation as required by way of applicable law. We can ensure that people with disabilities are furnished reasonable accommodation to participate in the process software or interview procedure, to perform vital activity functions. Please contact JobAccommodations@united.Com to request lodging.

JOBS BENEFITS: