Company: Visa
Industry:- Private
Employment Type:- Full-time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:
Company Description
Visa is a world leader in payments and technology, with over 259 billion payment transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payment network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
As a Sr. Consultant of Technical Solutions, you will be responsible for providing integration and post-launch support to Acquirers, Issuers, Fintechs, Processors, and internal Visa partners. You will be expected to handle escalated support requests and work with other teams inside and outside Visa’s Client Support Services (CSS) organization. A Sr. Consultant, Technical Solutions is responsible for acting as a subject matter expert, consultant, trainer, and mentor to colleagues across the organization.
The ideal candidate will collaborate with others and take responsibility for accomplishing Visa and client objectives, finding solutions to complex problems, proactively identifying best practices, and process efficiencies/opportunities, and providing quantifiable results and system enhancement support.
This is an individual contributor role responsible for providing complex integration, post-launch support, and business leadership (plan, direct, coordinate, and lead activities, etc.) within Visa for rewards and loyalty solutions. This role serves as a subject matter specialist and works independently with guidance only in the most complex situations.
Essential Functions
- Act as primary technical point of contact for client(s) looking to launch new Visa products and services in the Rewards and Loyalty space – addressing technical challenges and consulting to address their needs.
- Consult with clients and provide technical expertise to structure an effective implementation and address operational opportunities.
- Needs to be able to develop and be part of the solution, effectively prioritize and multi-task under deadlines, influence others, and manage customer expectations.
- Manage and troubleshoot escalated data quality and interchange problems, interfacing internally with Product, and/or Operations and externally with Client technical and business teams.
- Be the Voice of the Customer, advocating product improvements.
- Perform business analytics and performance monitoring of client(s), particularly when supporting new client initiatives.
- Educate partners (internal and external) on how the solutions we provide can benefit their business.
- Create, edit, and distribute client notifications and communications.
- Represent TAMs to other departments (e.g., Sales, Operations, Product, and Development)
- Partner with Sales to build relationships with technical/business contacts across the account portfolio.
- Build deep product knowledge in Credit (Consumer and Small Business), ALM products, and services.
- Excellent business ethics are required, and the successful candidate will have experience and demonstrated success in the above-listed core competencies.
- Able to shift priorities as needed and demonstrate a proactive willingness to help others while managing non-routine launches/migrations as well as tactical and strategic clients and Visa initiatives.
- Excellent verbal, written, presentation, and interpersonal skills are required.
- Create and maintain detailed logs of internal and external interactions within CRM.
- Commit to being part of and fostering a sense of team.
- The role could expand to providing support for additional existing or new products/services requiring similar skill sets.
This is a remote position. A remote position does not require job duties to be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Qualifications
Basic Qualifications
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- 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Master, MBA, JD, MD) or 2 years of work experience with a PhD
- A track record of strong customer focus and client-facing experience.
- A self-starter with strong organization and issue-resolution management skills.
- Extensive experience in using project management methodology is required.
- Proficiency in providing consultative support to external clients and identifying business needs and operational opportunities.
- Strong leadership capabilities, problem-solving, and interpersonal skills.
- Assist with developing, implementing, and monitoring departmental goals/ functional strategies to ensure achievement.
- Deep understanding and experience with technical concepts.
- Be curious. Eager to learn. Eager to teach and share knowledge.
- Excellent written and verbal communication skills.
- Requires On-call rotational support as needed. If located on the East Coast this role may require that you can work West Coast hours to support as needed.
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor’s Degree 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or 3 or more years of experience with a PhD
- 7 or more years of responsible experience in an implementation support role in software, financial, or information services.
- 4+ years of Payment Industry experience.
- Additional experience with credit card portfolios is a plus.
- Experience supporting web-based API technologies – JSON, REST/SOAP.
- Experience with SharePoint, JIRA, Dynamics, and/or Wikis (Confluence).
- Experience working with cross-functional/cross-departmental teams.
- Executive-level written/verbal communication/interaction skills.
